Help center
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Getting started
MAGASELONA are the first application and shop (joint service) for mobile laundry and dry cleaning service in Al Ain city.
You can download MAGASELONA application from Apple Store, Google Play or from our website and complete the registration process.
Through Magaselona APP., you can register only once then you need to register the location of your home / work or otherwise to receive and deliver clothes, last you can choose the service you will need.
We offer all laundry and ironing services and in between.
It is not necessary to receive clothes from you personally, you can put them on the door of your house or anyone you trust, for your information, and we live in the safest part of the world, which is the United Arab Emirates. But keep in mind that clothes will be delivered only from the location/place from which it was received.
Yes, of course, you can change the date and time through the application. Yes you can cancel your order before it has been picked up.
Our regular turnaround is 48 hours.
Washing and Ironing
All clothes are washed by US and we do not deal with any external laundries at all, and they are washed and ironed by specialized employees in this field.
Our specialists sort clothes based on the instructions on the piece and also based on our experience in this field to ensure the highest quality in washing and ironing.
Any clothes with hazardous stains or blood, MAGASELONA team will inform you directly and return it to you, but uncleaned.
All our cleaning steps are carried out on certain bases and we use environmentally materials so as not to do any damage to clothes, we do not promise to remove stubborn stains, but we promise to remove as much as possible using our modern devices.
Yes, currently there is no specialist available for leather washing, and we also do not wash anything special for pets.
Liability
We will need 5 to 7 days to search for the piece and how the error occurred, and in case of damage, we also need the same period to assess the error if it was caused by US.
In case of damage/loss, compensation will be 15 times the cleaning value of the item as stated in the invoice (terms and conditions apply).
If you are not happy with the result of washing and ironing, please contact the customer service at our MAGASELONA number or our email and we will send a representative to you to re-iron and washing without any charge.
Payment methods
MAGASELONA servers don’t save your credit card details at all; all information is encrypted using SSL.
When the order is placed through the application, you will be informed of the completion of the payment data entry process and the invoice will be issued automatically when the clothes are delivered and the payment process is completed in full, and the invoice will be sent to the registered email