Terms and conditions
Terms and Conditions – Magaselona App
Introduction
Welcome to the Magaselona website and mobile application. These terms and conditions apply to the website, all its sections, branches, and affiliated websites that refer to these terms and conditions as a reference.
By visiting the website/application, the customer acknowledges their acceptance of the current terms and conditions. If you do not agree, you must not use this website.
The website owners reserve the right to change, modify, add, or remove parts of these terms and conditions at any time. Such changes become effective when posted on the website without prior notice.
Please review these terms and conditions regularly to stay updated.
Your continued use of the website after any changes have been published constitutes your full acceptance of those changes.
What Services Does Magaselona Provide?
Magaselona offers pick-up, delivery, laundry, ironing, and other related services. Services can be requested through our website or via our mobile application.
Attention to Laundry and Ironing Details
Our laundries provide services as published on the website/app. Our laundries’ staff will follow the label on the garments to ensure they follow the washing, ironing, or related service instructions. If the label is missing from the garments, our staff will do their best to provide instructions for washing, ironing, or related services. Should a customer request specific instructions for an in-app order for washing or ironing clothes, the customer is fully responsible.
Terms and conditions of use
Website Usage
- To visit this website, you must be at least 18 years old or visit under the supervision of a parent or legal guardian.
- We grant you a non-transferable, revocable license to use the website under the specified terms and conditions.
- The purpose of this license is solely to shop for services sold on the website. Commercial use or acting on behalf of any third party is prohibited unless explicitly permitted by us in advance.
- Any breach of these terms will result in the immediate revocation of this license without prior notice.
- The content displayed on this website is for informational purposes only.
- Product-related explanations expressed on this website are provided by the sellers themselves and are not our responsibility.
- Comments or opinions appearing on this website belong to their respective authors and do not necessarily reflect our views.
- Some services and features available on the website may require registration or subscription.
- By choosing to register or subscribe to any of these services or features, you agree to provide accurate and current information about yourself and to update it promptly if changes occur.
- Each user is solely responsible for maintaining the confidentiality of their passwords and account identifiers. The account holder bears full responsibility for all activities conducted using their password or account.
- You must notify us immediately of any unauthorized use of your password or account. Under no circumstances shall the website be held responsible, directly or indirectly, for any loss or damage of any kind resulting from your failure to comply with this section.
- During the registration process, the customer agrees to receive promotional emails from the website.
- You may later opt out of receiving such promotional emails by clicking the unsubscribe link found at the bottom of any promotional email.
🛒 Order Acceptance and Pricing
- Magaselona reserves the right to refuse or cancel any order for any reason (pricing error, missing information, operational reasons), even after confirmation.
- We may request additional information, such as your phone number or address, before confirming your order.
- In case of a pricing/invoice error, you will be contacted via email or WhatsApp to confirm the corrected invoice or cancel the order with a refund processed within 5 business days.
- Items are counted in front of the customer upon collection and inspected before processing in our sorting department.
- If any damage is found on garments prior to service, you will be notified via the app, phone, or WhatsApp.
Age Requirement for Using the Application
Users must be at least 16 years old to use the Magaselona app or any of its services.
By using or registering in the app, you confirm and warrant that you are 16 years or older and take full responsibility for the accuracy of this information.
Magaselona reserves the right to suspend or terminate any account found in violation of this requirement.
Privacy Policy Agreement
By placing any order through the Magaselona app, you acknowledge and agree to comply with our Privacy Policy, as detailed within the app and on Magaselona official website.
Using our services constitutes explicit consent to the collection, use, and protection of your data in accordance with this policy.
⏱ Pick-Up and Delivery
Magaselona strives to pick up and deliver all orders on the agreed schedule.
Delays may occur due to circumstances beyond our control (traffic, weather conditions, equipment failures, etc.),
but delays will not exceed 24 hours from the scheduled time.
“In the event that the Customer requests the Delivery Agent to hang the garments on the door or place them in a designated location outside the premises, the Company shall bear no liability for any loss, theft, or damage once the order has been delivered to the specified location.
However, should it be determined, following a thorough investigation and review of surveillance footage, that such loss or damage was caused by the Company’s negligence or fault, the Company shall be liable to compensate the Customer in accordance with the applicable policies and procedures.”
👕 Damaged or Missing Garments
Any damaged or missing item must be reported within 48 business hours from the delivery date via the app, phone, or email.
Claims submitted after 48 business hours will not be accepted.
Magaselona is not responsible for:
- Colour fading or shrinkage caused by manufacturing defects.
- Garments received already damaged.
If damage or loss is confirmed to be our responsibility (after investigation and camera review):
Compensation will not exceed 10 times the service invoice value, either as cash or app credit, within 10 business days.
❌ Order Cancellations
Orders can be cancelled free of charge only before the driver collects the garments.
Once the driver has collected the garments, the order can not be cancelled, and no refund will be issued if the order has entered processing.
If the order has not yet entered processing, only 50% of the invoice value will be refunded.
🔒 Personal Data Protection
We are committed to protecting your personal data (name, phone number, address) and will not share it with any third party except as required to fulfil your order or as mandated by law.
⚖️ Dispute Resolution and Arbitration
- Any dispute or conflict related to these terms shall be resolved through arbitration in accordance with the UAE International Commercial Arbitration laws.
- An independent arbitrator with legal expertise and experience in the services sector will be appointed.
- The arbitration venue will exclusively be in Al Ain, UAE.
- The arbitration language will be Arabic (unless both parties agree otherwise).
- The arbitration decision is final and binding for both parties.